Delivery methods for deliveries from Scratch Solutions Online Store will include 1) Collection from our business address (Edenvale) or 2) By Courier (The Courier Guy) or 3) By our Company Driver to the Customer’s chosen delivery address.
Our deliveries will take place from 8AM until 5PM from Monday to Friday
Delivery is dependent on destinations within South Africa, and therefore delivery can take anything from 3 to 5 working days.
If your recipient lives somewhere far away that falls into our extended areas list, the delivery may take between one and two extra days to be delivered.
If we must reattempt your delivery more than twice, we may charge you a handling fee of 15% plus delivery.
We will, try our best to deliver at reception, receiving, security or a neighbour if they aren’t available.
In the event that the products are delivered in a damaged or defective state, the Customer shall forthwith upon delivery endorse Scratch Solutions’ copy of the delivery note detailing the damage or defects to the Products and the Customer shall within seven (7) days of such delivery notify Scratch Solutions of such damage or defects to the Products delivered, following which the Returns Policy shall be followed.